Privacy Policy biru44 — Our Commitment to Protecting Your Personal Data

This Privacy Policy applies to all personal information collected by biru44 through the biru44.best website, the biru44 mobile app (where applicable), and all official biru44 communication channels including email, live chat, and Telegram. It also applies to all individuals who interact with the biru44 platform — whether as registered members, users evaluating the platform, or individuals contacting our customer support.

This Privacy Policy is to be read together with the Terms & Conditions biru44 constitutes the entire agreement between you and the biru44 platform. By using any part of the biru44 platform, you agree to the data collection and usage practices described in this document.

Should there be any significant changes to this Privacy Policy, biru44 will notify you via an in-platform notification or an email to your registered address. The last updated date is always displayed at the top of this document for your reference.

Biru44 only collects personal data that is strictly necessary to operate our services. Below are the categories of data we collect, along with the purpose for each:

Data We Do Not Collect: biru44 never directly collects bank PINs, e-banking passwords, or credit or debit card CVV numbers. All financial transactions are processed through authorised third-party payment providers — we only receive transaction confirmations, not your full payment details.

Data from Third Parties: In certain cases, biru44 may receive data about you from third-party service providers such as identity verification providers or fraud prevention agencies. This data is used solely for security and legal compliance purposes.

Every piece of data biru44 collects is used for a specific, legitimate purpose. Below is a full list of how your data is used:

• Account Management: Create, verify, and manage your biru44 account. This includes processing registrations, verifying identity, updating account information, and handling account closure requests.
• Payment Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks) and returning withdrawal funds to the same payment method securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, multi-account activity, and any attempts to exploit the biru44 platform. This involves analyzing usage patterns and comparing them against known risk profiles.
• Legal Compliance: Fulfilling legal obligations including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements mandated by the relevant regulatory authorities.
• Customer Support: Handling enquiries, resolving disputes, and providing personalised technical assistance based on your account history.
• Service Communications: Sending important account-related information such as deposit confirmations, withdrawal notifications, security alerts, and service terms updates.
• Promotions and Marketing (with consent): Sending information about the latest biru44 promotions, new bonuses, and exclusive offers — only to players who have given explicit consent to receive marketing communications. You can unsubscribe at any time.
• Responsible Gambling: Monitoring gameplay patterns to identify early signs of problem gambling and inform players about the self-management tools available at biru44.
• Platform Improvements: Analyzing aggregated usage data (not individual-level) to understand how players interact with the platform and make meaningful improvements.

Biru44 processes your personal data on valid legal grounds. Understanding these grounds helps you better understand your rights in relation to that data:

Contract Performance: The majority of data processing we carry out is necessary to fulfill the contractual agreement between you and biru44 (i.e., the Terms & Conditions). This includes processing deposits, paying out winnings, and managing your account. Without this data processing, biru44 cannot provide its services to you.

Legal Obligation: Certain data processing is required by applicable law, particularly in relation to anti-money laundering (AML) and identity verification (KYC) requirements. biru44 has no discretion in complying with these legal obligations.

Legitimate Interest: biru44 processes certain data based on legitimate business interests, such as fraud prevention, platform security, and service improvement. In all such cases, your interests as a player are always taken into account and will not be overridden by our business interests.

Consent: For marketing and promotional communications, biru44 will only contact you after obtaining your explicit consent. You are free to withdraw this consent at any time with no negative impact on your account or services.

Biru44 understands that you trust us with your personal data. We do not share your data except in very limited, legitimate circumstances. Below are the parties who may receive your data and the reasons why:

Payment Service Providers: To process deposits and withdrawals, biru44 is required to share the necessary transaction details with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow, and the FPX gateway that connects to Malaysian banks. This sharing is limited strictly to the information needed to complete the transaction.

Game Software Providers: The biru44 platform uses games from world-class developers such as Pragmatic Play, PG Soft, Spadegaming, Evolution Gaming, and Ezugi. These providers may receive technical data necessary to deliver the games (such as game session IDs), but they do not receive your full personal identity information.

Technology Service Providers: biru44 engages third-party service providers for technical infrastructure, including cloud servers, analytics systems, and customer support tools. All such providers are bound by strict confidentiality agreements and may only use your data for purposes specified by biru44.

Legal Authorities: biru44 may be required to disclose data to law enforcement authorities, regulatory bodies, or courts where mandated by Malaysian law or a valid court order. In such cases, biru44 will disclose only the minimum data necessary and will endeavour to notify you in advance unless prohibited by law.

Business Transfer: If biru44 is involved in any merger, acquisition, or sale of business assets, player data may be transferred as part of that process. In such cases, you will be notified, and the new entity will be required to uphold the same or stronger privacy standards.

Biru44 consistently invests in the latest technology and procedures to ensure your personal data is protected to the highest possible standard. Below are the key security measures we have in place:

Data Encryption in Transit: All communications between your browser and biru44's servers are protected by 256-bit SSL (Secure Socket Layer) encryption — the same standard used by major Malaysian banking institutions such as Maybank and CIMB. You can verify this by looking for the padlock icon in your browser's address bar while using biru44.

Data Encryption at Rest: Sensitive personal data such as identity information and financial history is stored in encrypted format on biru44's servers. Even in the unlikely event of a security breach, the stored data remains unreadable without the correct encryption key.

Internal Access Controls: Access to player data within biru44 is restricted to staff who require it to perform their job functions. The principle of least privilege is strictly observed — no biru44 employee has access to more data than their role requires.

24/7 Security Monitoring: biru44's systems are continuously monitored by our cybersecurity team to detect and respond to any threats or suspicious activity. Our automated intrusion detection system operates around the clock.

Two-Factor Authentication (2FA): biru44 offers two-factor authentication for all member accounts. We strongly encourage all players to enable this additional security feature in their account settings for an extra layer of protection.

Security Audits: The biru44 platform undergoes regular security audits by independent third parties to identify and address any vulnerabilities before they can be exploited.

The biru44.best website uses cookies and similar tracking technologies to enhance the user experience and platform security. Below is an explanation of the types of cookies we use:

Essential Cookies (Required): These cookies are essential for the basic functioning of the biru44 website and cannot be disabled. They include login session cookies (to keep you signed in during your gaming session), CSRF security cookies (to protect against cyber attacks), and language preference cookies. Without these cookies, the biru44 platform will not function properly.

Performance & Analytics Cookies: These cookies help biru44 understand how players use the platform — which pages are visited most frequently, how long players spend in each section, and where technical issues may occur. This data is used in aggregated form without identifying any individual, to drive platform improvements.

Functional Cookies: These cookies remember your preferences — such as display language, display settings, and game choices — to deliver a more personalised experience on your next visit.

How to Manage Cookies: You can manage or disable cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the biru44 platform. Most modern browsers (Chrome, Firefox, Safari, Edge) provide straightforward guidance on managing cookies within their privacy settings.

Biru44 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Below is a general overview of our retention periods:

• Active Account Data: While your account is active, all account data and transaction history are fully retained for account management and customer support purposes.
• Data After Account Closure: After an account is closed, biru44 retains transaction records and identity information for a minimum of 5 years as required under Malaysia's AML (Anti-Money Laundering) laws. After this period, data will be securely deleted.
• Communication Records: Customer support records (live chat, email) are retained for 2 years for quality control and dispute resolution purposes.
• Analytics Data: Platform analytics data that contains no personally identifiable information is retained for a longer period for platform improvement purposes.
• Self-Exclusion Request Data: Records of self-exclusion requests are retained for a minimum of 7 years to ensure that players who have self-excluded cannot re-register before their exclusion period expires.

Biru44 has strict data deletion procedures to ensure that data which has passed its retention period is securely deleted and cannot be recovered. This deletion process occurs automatically through our data management system.

You have a number of important rights regarding the personal data biru44 holds about you. biru44 is committed to making it straightforward for you to exercise these rights:

• Right of Access: You have the right to request a copy of all personal data biru44 holds about you. Requests can be submitted by email to support@biru44.best. biru44 will respond within 30 calendar days.
• Right to Rectification: If the personal data biru44 holds about you is inaccurate or out of date, you have the right to request a correction. For basic details such as your email address or phone number, you can update these directly in your account panel. For identity-related information, please contact customer support.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you may request that biru44 delete your personal data. However, this right is subject to our legal obligations — data that must be retained for AML compliance or for the resolution of ongoing disputes cannot be deleted upon request.
• Right to Restriction of Processing: You may request that biru44 restrict the use of your data in certain circumstances, such as while you are disputing the accuracy of your data or while biru44 is reviewing your deletion request.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for the purpose of transferring it to another service provider.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes. Once you object, biru44 will immediately stop using your data for that purpose.
• Right to Withdraw Consent: For consent-based processing (primarily marketing communications), you may withdraw your consent at any time without any effect on your services at biru44.

To exercise any of the above rights, contact the biru44 privacy team by email at support@biru44.best with the subject line "Privacy Rights Request". Please specify the right you wish to exercise and provide the information needed for us to verify your identity before processing the request.

Biru44 is a platform designed exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Biru44's registration system includes age verification checks designed to identify and prevent sign-ups by underage individuals. However, we acknowledge that no system is foolproof, and individuals who misrepresent their age may still be able to complete registration.

Should biru44 discover or be notified that we have inadvertently collected personal data from individuals under the age of 18, we will take immediate action to:

• Immediately close the account in question
• Delete all associated personal data
• Refund any deposits made by that individual

Parents or guardians who become aware that their underage child has registered on biru44 are urged to contact us immediately at support@biru44.best for prompt action. biru44 takes the protection of minors seriously and will respond to such reports with the highest priority.

Biru44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. The last updated date at the top of this document will always reflect the most current version.

For significant amendments that materially affect how we use your personal data, biru44 will:

• Sending an email notification to the address registered on your account at least 14 days before the amendments take effect
• Display a clear notice within the biru44 platform when you log in
• In the case of highly significant amendments, requesting your consent again before continuing to process data under the new terms

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the biru44 platform after any amendments take effect signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding biru44's Privacy Policy or how we manage your personal data, our team is ready to assist through the following channels:

• Privacy Email: support@biru44.best — for all privacy-related inquiries and data rights requests. Please include "Privacy" in your email subject line. Response time is typically within 3 business days.
• Live Chat: Available 24/7 on the biru44 website. Suitable for general privacy enquiries. Response time is typically under 3 minutes.
• Support Languages: All privacy inquiries may be submitted in either Malay or English.

We are committed to handling all privacy enquiries with care and within a reasonable timeframe. Every privacy rights request will be verified first to ensure we only share information with the legitimate account holder — an added layer of protection for you.